A ticketing system is the most widely used correspondence channel that web hosting companies offer to their clients. It’s usually part of the billing account and is the most efficient way to resolve a problem that requires a certain amount of time to investigate or that needs to be forwarded to a system administrator. In this way, all comments provided by either side will be stored in one location in case somebody else wants to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which suggests that you’ll have to log in and out of at least two accounts in order to complete a particular procedure or to reach the company’s technical support staff. In case you desire to manage several domain names and each one of them is hosted in its very own account, you will need to use even more accounts simultaneously. In addition, it could take a substantial period of time for the provider to reply to your tickets.