A ticketing system is the most widely used correspondence channel that web hosting companies offer to their clients. It’s usually part of the billing account and is the most efficient way to resolve a problem that requires a certain amount of time to investigate or that needs to be forwarded to a system administrator. In this way, all comments provided by either side will be stored in one location in case somebody else wants to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which suggests that you’ll have to log in and out of at least two accounts in order to complete a particular procedure or to reach the company’s technical support staff. In case you desire to manage several domain names and each one of them is hosted in its very own account, you will need to use even more accounts simultaneously. In addition, it could take a substantial period of time for the provider to reply to your tickets.
Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our Linux shared packages isn’t separate from the web hosting account. It is an integral part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to visit it whenever you want with just several clicks, without ever leaving your hosting account. The ticketing system comes with a quick-search field, so you can track down practically any trouble ticket that you’ve already sent, in case you need it. Moreover, you can read knowledge base articles that belong to various problem categories, which you can select, so you can discover how to deal with a particular issue even before you post a ticket. The response time is maximum 1 hour, which suggests that you can get quick assistance at any time and in case our technical support staff advises you to do something inside your account, you can do it right away without leaving the Control Panel.