A live chat is one of the several methods of communication supplied by some website hosting suppliers as part of their support service. Determined by the supplier, the chat is used for pre-sales, billing and/or technical support. This method of contact is quicker than a support ticket and it'll make it less likely to misunderstand or misspell anything compared to a phone call with a representative. In addition, when the trouble that you experience requires some time to be examined and dealt with, you can do something else meanwhile instead of just waiting, as you would have to do when you call. You can also take advantage of a live chat assistance service without charge as long as you have Internet accessibility even if your web hosting provider is located in another country and they don't have a local phone number you can call.
Live Chat Support in Shared Hosting
As we believe that a great number of problems can be resolved if you talk with a live person, we supply a live chat service for all of our prospective and current clients. Our chat is online every day and our customer care agents will assist you with a number of questions and situations. If you aren't our customer yet, you're able to find out more about our shared hosting plans and the website hosting platform in general to make sure that your websites will function properly on our servers. In case you already have an account and you've got some questions or you have any kind of issues with any of our solutions, you will be able to join us on the live chat and we can provide you with the required details or assist you to troubleshoot the issue. You will need to open a trouble ticket for specific problems that need more time or the assistance of a system administrator, still for a number of common problems you can get help on the spot.