If you’ve got a website, a problem may always appear and it does not automatically have to be connected with the hosting service itself. For instance, something might go wrong when you bring a web-based application up to date or some vital data can be modified or deleted accidentally. Regardless of what the essence of the problem may be, you will have to touch base with the tech support team and ask them to recover a backup or to assist you in troubleshooting the problem that you’re confronting. How promptly they will do this will predetermine the time that your websites will be inaccessible. For specific websites like social networking sites or e-stores, a regular unavailability can too often mean lost visitors and cash. Thus, it’s pretty important that you use the services of a web hosting company that provides not only a very good customer service, but also a well-timed one.
One-Hour Response Guarantee in Shared Hosting
Our Linux shared packages
come with a 1-hour response guarantee, which implies that no matter what enquiry or problem you may have, we will always be there to assist you. As a matter of fact, it rarely takes more than half an hour to get a problem fixed or a query answered, and this is valid for both sales and technical matters. Our client support team representatives are available 24x7, even on legal holidays and weekends, which goes to say that you will get quick help whenever you need it. We know exactly how expensive time can be, so by the time we reply to your e-mail or trouble ticket, we will have examined the matter and, if we haven’t sorted it out, we will give you more information on what you need to do on your end – if the circumstances require this. With our support service, you can be certain that there will be somebody to assist you immediately, irrespective of what time it is.