You will find a lot of shared hosting providers out there, but the majority of them are resellers who have minimal resources, especially when it comes to support. A good way to distinguish them is the option to contact the company by phone. The type of support that you'll get via this particular method of communication will vary based on the service provider - a few of them offer experienced phone support, various others offer basic and customer support only because some matters are more time-consuming and it would be a lot less difficult to be resolved with a support ticket, particularly when the issue has to be escalated. Still, it's good to find that you can reach your hosting supplier because there're numerous small issues which can be managed without difficulty and in a very timely manner through a phone call, not mentioning that you will be able to get more details for the services even before you become a customer.
Phone Support in Shared Hosting
All of our shared hosting plans feature phone support 14 hrs per day even on public holidays, so if you don't have an account yet, you can phone us and find out more about our solutions or whether we will meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you will be able to contact the number that is closer to you. In case you are an existing customer, we will assist you promptly with any general and billing matters as well as with various tech matters in order to save you time and efforts - we are aware of the fact that in some cases it is more convenient to talk with a live person to get things done instantly. Certainly, some matters simply cannot be taken care of on the telephone, so in such a case you'll be able to use our ticketing system.