1 hour ticket response
Fast support is our main objective and that is the reason why we have a team of competent customer support engineers who are eager to provide a swift response to any question that you might possibly have. Simply open your support ticket from your Website Control Panel and we’ll reply back to you within one hour in the worst case scenario. Actually, we work hard and aim for a 20–minute helpdesk ticket response time.
A Top–Class Technical Support Service
Our customer service staff representatives have big experience in the Linux shared packages realm and are skillful enough to offer a swift solution to your problem. If, however, the situation at hand is not within the competency of a customer support engineer, the technical support ticket will be forwarded to a developer or admin for additional assistance.
An Easy–to–Browse Help Section
To help you get a quick suggestion on how to use a given service, we have incorporated a truly user–friendly Help section in our Website Control Panel. You can search through a wide collection of web hosting account administration articles and website administration articles, take a gaze at our F.A.Q. repository or check out our step–by–step video tutorials.